Understand Your Customers Better
Managing customers should be about more than names and phone numbers.
With WDOOD’s new Customer and Loyalty Management page, you can view customer information and purchasing activity in one place, helping you better understand your customers and make smarter marketing decisions.
What Can You Track?
The new page gives you access to important customer insights, including:
Total Purchases: See how much each customer has spent.
Number of Orders: Understand how frequently customers order.
Average Order Value: Track the average amount spent per order.
Last Order: See when each customer last placed an order.
Customer Categories: Identify VIP customers, loyal customers, new customers, and inactive customers.
You can also search for customers by name or phone number and sort them using different criteria to find the information you need more easily.
How Can This Help Your Restaurant?
1. Reward Customer Loyalty
Identify your most engaged customers and use these insights to improve their experience and encourage them to keep coming back.
2. Re-engage Inactive Customers
Identify customers who have not ordered recently and use their data to plan suitable re-engagement campaigns.
3. Understand Purchasing Behavior
Track order frequency and purchase value to recognize customer patterns and identify opportunities to improve sales.
4. Make Your Marketing More Targeted
Instead of treating every customer the same way, use customer categories to identify the most relevant audience for each promotion.
Turn Customer Data into Better Decisions
Every order creates valuable information that can help you understand your customers.
That is why we introduced Customer and Loyalty Management in WDOOD: to give restaurant owners a clearer view of customer activity and help them turn purchasing data into opportunities for stronger relationships and more repeat business.
WDOOD — Smart Menu. Smarter Management.
